Lots of BSODs on brand new laptop 5 replies

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N88TR

Old school pimp

50 XP

10th February 2004

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#1 12 years ago

Remember how I said I was getting a new Alienware laptop? Anyways I recieved it friday but was constantly plagued by BSODs just a few seconds after powering up. I figured I hadn't charged it enough [I did the 'six hours' the manual told me I should, but then I did 12 hours just to make sure. Maybe it needs more time since it's the first battery charge, idk.] so then I did 12 hours of charging and it seemed good for about 5 mins so I did a few changes,

1. I went into the control panel and muted all sound so I don't hear the stupid 'power up' sound, and I'm not gonna transfer my mp3s/movies, so I don't need any sound anyways.

2. I changed the skin to 'windows classic' because I hate the way XP Pro looks.

3. I changed the desktop wallpaper to that tropical island one [default install] and clicked 'fit to desktop' aka stretch.

So it ran without any BSODs, and after a few minutes so I figured all it needed was that good ole' charge. When I got all those BSODs, I told my dad and he said he'd call my cousin who's a network engineer and software expert. He came over and he tried to re-create the instances of the BSOD but he couldn't, nor could I. So he told me to call him again if it happened and he'd try to troubleshoot it with me again.

So I went to school today with it in my newly bought bag and when I had my big break between classes I went to the school library to copy over my web-creation programs so I could resume work with those at school. I powered up and it was all cool then I looked to see what the 'my documents' folder looked like [heirarchy] so my pages would know how to properly reference images. Boom, BSOD. It flashes some BSOD for 1/2 second [I can see some sentences, and numbers, it's not all jibberish] then it resets. I pretend it didn't happen and keep exploring the folders. It keeps happening over and over. So I say 'phooey' and shut it down.

I called my dad and told him the situation, so now we're gonna have my cousin come over again and I'll try to make the laptop get a BSOD so he can get an idea of why it might happen. Hopefully, he'll have an idea of why it happens and how he might be able to fix it. If not, I'm reaching out to you fellas. [And after that if no soap, to the manufacturer.]

The laptop is an Alienware Sentia M3400 with standard options, nothing custom. http://alienware.com/product_detail_pages/Sentia_m3400/sentia_features.aspx?SysCode=PC-LT-SENTIA-3400&SubCode=SKU-DEFAULT




N88TR

Old school pimp

50 XP

10th February 2004

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#2 12 years ago

*Bump* Any ideas?




Aristotle13

My karmas' my armor

50 XP

29th December 2005

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#3 12 years ago

RMA? Should not be doing that at all. Could be a corruption from the image to bein with. Considering you don't have much data, configurations done, perform a restore or try to reload the OS.




Hmmmdonut

The real Homer

50 XP

6th July 2005

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#4 12 years ago

Man you got ripped off so hard....

Anyway. Can you tell me what the BSOD message. Anything about dumping ram points to a hardware issue.




N88TR

Old school pimp

50 XP

10th February 2004

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#5 12 years ago

The BSOD only flashes for like 1/2 a second. I can see some lines of sentences, but I can't make them out.

Yeah after my cousin comes over to see what's up, I might un-install XP [I never wanted it pre-installed, but while ordering I didn't have a choice :(] and install 2000 instead.

What do you mean I got ripped off?




Aristotle13

My karmas' my armor

50 XP

29th December 2005

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#6 12 years ago

there you go... my most reliable machine, which ironically is my blow up machine is on 2000 sp4.