I have recently built a computer and sold it to somebody who lives a great distance away, and he reports that his microphone is not working.:uhoh:
The motherboard is an Abit AN52 board with 7.1ch highdef surround sound. Any ways, since I can not physically use his computer, here is what I know:
Audio drivers installed. The Realtek Sound Manager detects that the microphone is being plugged in, but does not work after that. It works on other systems. The speakers do work. In the Windows "volume control" the microphone is greyed out.
So what do you guys think it could be?
Did you check it for mic operation before selling it? Some front audio panels of cases don't support HD audio. I recently had a problem with this building a system for a friend whereby his Antec Sonata II case front audio panel would not work properly when a mic was plugged into it. I double checked and did have the panel wires connected properly. Upon calling Antec I discovered the audio panel of the case does not support HD audio. What's wierd is the headphone jack seems to play the audio in HD, but the Return function of the mic which is supposed to cut out the speakers when the mic is plugged in does not work. In your case he may not be getting sound to the audio panel at all. It could also be something simple like the physical plug fit, type of headset/mic he's using, etc.
The front audio ports do support high definition audio, the wires split into AC'97, HD Audio, and something else. The case is a Cooler Master Centurion 534. Upon testing it, I made sure the headphones on the front audio ports worked, but did not think of using a microphone. He has a standard microphone that he claims works on other systems. And since the microphone in the Windows volume control is greyed out, I think it is a soft-issue. However the Realtek sound manager detects that he is plugging in a microphone so... :Puzzled:
Well you could contact Cooler Master to ask if certain mics don't work, but I can't imagine there being software issues on a mic. If you're sure you had the front audio panel wires connected properly maybe one of them jiggled loose upon shipment. Did you ask him what kind of mic he's using? First thing though if the MB has a mic input I would tell him to try that and see if it works.
He has tried the audio ports in the back on the motherboard. It is a soft-issue because the options for the mic are grayed out in the Windows volume control. It does not matter whether or not you have a mic plugged in or not, that should not be grayed out. It is not a software issue with the Mic it's self, instead it is the audio port, the drivers, windows, etc. Worse case scenario I could just tell him to get a USB Mic.
I just don't like how if one little thing doesn't work in a computer, people then think that that computer is completely worthless. Like if the floppy drive stops working, well the computer now serves no purpose and should be trashed. :bows:
Well that may seem like one small thing to you but if he's an online gamer and uses a headset for team play, then it certainly isn't. I don't know what your communication was with him if any before sale, but if he was that intent on using a mic he should have asked if that was working. However, I think too that you should have checked it before sale, especially if the system is capable of gaming.
I meant it is small compared to something like his motherboard failing for instance. Something like his microphone not working and assuming it is software related does not put the hardware at fault. I just want to figure out what to do to fix it.