My "webmaster" won't allow me FTP accress to my own site !!! Why? 11 replies

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Guest

I didn't make it!

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#1 10 years ago

I paid to have a home services portal built a few years ago. Everytime I ask the guy who built my site to change something minor (i.e., spelling errors on homepage, add a logo, delete animated gif, he trys to discourage me; stating, "we have been in this business a long time and we know what's best for your site." Furthermore, when I do finally convince him to change something he is extremely slow to do it. I asked him for FTP access so that I can hire another web development firm to do it. He says he doesn't give FTP access to people he doesn't know as they may not be qualified to make the changes. What makes things worse is I just purchased alot of T/V airtime which cost me about $10,000 per month and I would like to make some minor changes before running the T/V ads (to insure the best response possible as well as a higher visitor return rate etc). Can someone tell me if its common for a web developer not to give a paying customer FTP access and if not, how do I get him to give me the information I need so I can have a different web firm make the changes I want ? PS you guys that write these threads are soo amazing.... I admire your technical dexterity :bows: Feel free to email me if you'd like to help. I'm lost !! [email]lihomeservices1@verizon.net[/email]




Sgt. D. Pilla

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23rd October 2007

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#2 10 years ago

Easiest option would be just to move to another web host, and take your website with you and domain. You brought the domain name so he HAS to allow the transfer of it to another host, Taking the website is easy with a program such as Web Zip, It'll downloaded everything (But MySQL databases etc) and allow you to re-upload it




Homer Gonerson

...

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22nd December 2003

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#3 10 years ago

That or tell him you're going to take the legal route. It's your property, and if you want to take your business somewhere else, you damn well will. And to the Web Zip thing beforehand, so he doesn't try to delete it and say tough shit.




Freyr VIP Member

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#4 10 years ago

I'm an IT professional who does contracting.

It is almost unheard of not to give a paying client access to something they are paying for. I would give you FTP access etc. Its only professional, the only reason for not doing so is locking you in to a (poor) service. (He might argue that he wants to keep your site safe? I don't buy it. Fixing stuff is chargeable work! =p) Personally, I think trying to lock someone into a service is a poor way of operating as clients that don't like you tend to make a lot of noise and that's bad for your reputation.

My first impression of via media is not positive. Firstly, assuming they are selling through their website it should be a selling point of how good their web design skills are. Personally, I don't think its that good for a web design company if your paying anything for the service and given the amount your discussing paying for advertising I assume your paying for a website.

Secondly, he's not giving you a good service. That's obvious from what you have said, and the fact that your using [EMAIL="lihomeservices1@verizon.net"]lihomeservices1@verizon.net[/EMAIL] as your business email address. Wouldn't [EMAIL="sales@lilhomeservices.com"]sales@lilhomeservices.com[/EMAIL] look a lot more professional? Pretty much any webhost provides mail servers via pop3 and imap, and quite a few of the better providers can offer a hosted exchange service.

Just for your information, half of the name servers for your site appear to be owned by webmasters.com, so it may be that via media is just reselling one of webmasters packages. If your looking for another company to maintain your website then webmasters might be worth looking into.

I hope this helps.




Guest

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#5 10 years ago

Guys let me just thank you all for replying so quick to this thread. I really am in a bind any I really appreciate the input. As for the first option (which Sgt. D. suggested, thanks sgt !!!) How would I go about taking my site with web zip? I mean I haven't the slightest idea on the whole concept. And Homer... it just so happens that I do have a Corprate attorney that lives next door to me but I'm kinda iffy about threatening him because I've heard that some web developers can be a little vindictive and who knows... maybe destroy my whole site before I get it. Also, Freyr.. thank you also for your input: You are right... VIA-MEDIA does not impress me either. They run the whole outfit from a redidential house. And yes, I did pay for the website to be built ($10,000 flat for the web design and the PHP programming and $40 per month for hosting). As for the issue you raised about the POP mailboxes he set them up on the server but I didn't set them up in my outlook configurations because I don't know how. So I paid him $100 to set them up with that remote access service (you know.... where he comes into my computer remotely and makes the changes?) Well... after I paid the $100 I found out that I can receive the mail at [EMAIL="sales@lihomeservices.com"]sales@lihomeservices.com[/EMAIL], [EMAIL="support@lihomeservices.com"]support@lihomeservices.com[/EMAIL] and [EMAIL="brian@lihomeservices.com"]brian@lihomeservices.com[/EMAIL] but I can send anything. So to me its useless !!! That's why I've been using the other verizon address. So you think I should look into webmasters to host my site? Would they be able to make changes to my site also? What should I do just call them? Also, what is a "hosted exchange service" you mentioned ? And what about you?... are you looking to take on any additional work? AGAIN GUYS THIS IS AMAZING... THank YOU GUYS FOR COMMENTING. These forums are great.. it took me a minute to learn how to use them but I'm learning...and I'm hooked lol :cya:




Sgt. D. Pilla

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#6 10 years ago

Using webzip is very straight forward, I only knew of the program as I helped an employee at work find it, I was able to download your entire website in the space of 15 minutes or so, a complete, working offline copy, with the exception that it doesn't download MySQL databases or other server side managed parts of the content. Its just a bit of playing until you get it going.

As for hosting, If you decide to move, I am willing to hook you up on my hosting service for 20$ a month, half what you have now, with a guarenteed 100% better service, only one thing, You'll have to handle every web related issue (Such as the design, layout, etc) by yourself, You may contact me for domain, or hosting package related issues, but in terms of the website, you'll need your own contacts for that, You'll also get FTP access.




Junk angel

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#7 10 years ago

Could you just link us to the site? I'm just somewhat curious what web design costs $10k. It seems like an awfully large ammount of cash.

Using webzip is very straight forward, I only knew of the program as I helped an employee at work find it, I was able to download your entire website in the space of 15 minutes or so, a complete, working offline copy, with the exception that it doesn't download MySQL databases or other server side managed parts of the content. Its just a bit of playing until you get it going.

Doesn't he need ftp or cpannel access for this?




Sgt. D. Pilla

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23rd October 2007

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#8 10 years ago

Sure, Here it is... [ Long Island Home Services ]

You may notice while your there, that his host puts "li" in front of all the domain names of websites he hosts. And is hosted by LIWebGuys.

For reference, there is a total of 10 web pages (1000$ worth going by their prices) with 846 MySQL database probes being made, they may have charged for the PHP creation which would have skyrocketed the price further.




Guest

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#9 10 years ago

That $10K was for the back end also. Database design and admin stuff.




Guest

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#10 10 years ago

Additionally I just learned how to check if the d/b is returning error messages using the search bar on the bottom left of the home page. The following queries return errors. Catering, bartender(s), chimney cleaning, comp repair, comp svcs.... there are a few more i discovered. Ya... so I called him yesterday and told him about the errors.... he was speechless - trying not to even address the issue. I'm getting sick even thinking about it. If you were in my shoes what would ya do considering the circumstances. BTW where are you helpful people from? anywhere in the northeast US by anychance? It would be nice to give someone some new business.




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