Opinions about Comcast: Looking to Switch to a Faster Connection. 8 replies

Please wait...

Nittany Tiger Forum Mod

*Shrug*

289,104 XP

15th September 2004

0 Uploads

27,136 Posts

0 Threads

#1 8 years ago

I've decided to dump my Verizon DSL after having one too many connection drops. It's also not fast enough for online gaming.

706186207.png (This is actually slightly higher than normal I put avg max at 2.8 down).

As far as I know and see, the only alternate ISP is Comcast, and some people do not seem to like it. It's a cable connection, and they advertise a higher bandwidth (6 - 12 Mbps down). I've had cable before, and it works fine.

I just want to know what everyone's opinion on the ISP itself before I decide to go with them or someone else (if I find them). If you do know of any other central PA ISPs, please list them.




Andron Taps Forum Mod

Faktrl is Best Pony

261,582 XP

10th September 2007

4 Uploads

21,746 Posts

1,754 Threads

#2 8 years ago

I've used it before; it was ok, but it was pretty expensive, even for the standard package. Of course if you want the full package, that's a bunch extra. Basically, Comcast is very expensive for what they give you. So, we dumped Comcast and went to AT&T, never had any complaints. The only problem that ever happened was when we switched over and we got our first bill, they charged us extra for something that we didn't ask for, but we called them, and they apologized for the mistake, waived the bill, and they gave us three free months of service, plus a wireless card which gets better connection speed than our Comcast card did =p

tl;dr

Forget Comcast, Go AT&T.


"I'd shush her zephyr." ~ Zephyr.



Inyri Forge VIP Member

[Insert User Title Here]

55 XP

15th March 2005

0 Uploads

25,940 Posts

0 Threads

#3 8 years ago

Never had a problem with Comcast for internet (other than their customer service being a total joke), but for phone service... run. Run far away.




>Omen<

Modern Warfare

50 XP

1st January 2005

0 Uploads

7,395 Posts

0 Threads

#4 8 years ago

If you do any uploading at all, YouTube, social networks, friends, etc, I would steer clear of cable. It always has terrible upload speeds. You're already getting less than ideal with Verizon, whom for some weird reason cap their DSL up to only 768K. Cable is also shared bandwidth too, so if lots of others in your neighborhood are on it, you won't get consistent speeds.

I have Qwest DSL, whom have a lower customer rating than Verizon, but it's mostly due to billing discrepancies you have to occasionally iron out, vs tech issues. My up is 896K, down 7168K. In tests I'll average well above the guaranteed 80% at 5.8MB down or higher and .725MB up or higher.

Recently I had an issue with the connection dropping. If that happens repeatedly and power cycling the modem doesn't fix it on you DSL line, have them do a field test. They did on mine and found a faulty card I was connected to. It also seemed to improve my ping. Before I was averaging 80ms or higher, now I'm always consistently below 70ms. Netflix claims you need to be below 70ms ping for unpixelated movie streaming, and I have notice this to the the case.

Also, test for packet loss and your ping route. You can do the former via pingtest.net, the latter by downloading the free version of Ping Plotter. I was having problems with both before they replaced my node card and now I often score an A grade on pingtest, which I never could before.

pingtest.jpg

Also, check to see if AT&T DSL is available in your area. They may have more East Coast installations than Qwest, but Qwest has put some in over there too. AT&T would probably have a bit better customer service than Qwest, but last I checked their prices and speeds weren't as good. I get my Qwest 7MB for $30 a month, and that's month to month with no phone bundle required. AT&T offers up to 6MB in some areas, for $35 last I checked, but many of the locations new to them only offer 3MB.




Guest

I didn't make it!

0 XP

 
#5 8 years ago
Spoiler: Show

>Omen<;5232378If you do any uploading at all, YouTube, social networks, friends, etc, I would steer clear of cable. It always has terrible upload speeds. You're already getting less than ideal with Verizon, whom for some weird reason cap their DSL up to only 768K. Cable is also shared bandwidth too, so if lots of others in your neighborhood are on it, you won't get consistent speeds.

I have Qwest DSL, whom have a lower customer rating than Verizon, but it's mostly due to billing discrepancies you have to occasionally iron out, vs tech issues. My up is 896K, down 7168K. In tests I'll average well above the guaranteed 80% at 5.8MB down or higher and .725MB up or higher.

Recently I had an issue with the connection dropping. If that happens repeatedly and power cycling the modem doesn't fix it on you DSL line, have them do a field test. They did on mine and found a faulty card I was connected to. It also seemed to improve my ping. Before I was averaging 80ms or higher, now I'm always consistently below 70ms. Netflix claims you need to be below 70ms ping for unpixelated movie streaming, and I have notice this to the the case.

Also, test for packet loss and your ping route. You can do the former via pingtest.net, the latter by downloading the free version of Ping Plotter. I was having problems with both before they replaced my node card and now I often score an A grade on pingtest, which I never could before.

pingtest.jpg

Also, check to see if AT&T DSL is available in your area. They may have more East Coast installations than Qwest, but Qwest has put some in over there too. AT&T would probably have a bit better customer service than Qwest, but last I checked their prices and speeds weren't as good. I get my Qwest 7MB for $30 a month, and that's month to month with no phone bundle required. AT&T offers up to 6MB in some areas, for $35 last I checked, but many of the locations new to them only offer 3MB.

I also have Quest, and I just tested my ping and speed as well. It appears my ping (doing the auto test) was 44 the first time and 45 the second test, with 0 and 1 jitter. I also did a speed test, getting back 5.15 mb/s down and .75 mb/s up, with 91 ms ping.




&gt;Omen&lt;

Modern Warfare

50 XP

1st January 2005

0 Uploads

7,395 Posts

0 Threads

#6 8 years ago
The Soleutator;5232517I also did a speed test, getting back 5.15 mb/s down and .75 mb/s up, with 91 ms ping.

Where did you do the test that had both speed and ping? Only place I've done that is on the site Qwest uses. On this site they use the word latency for the ping result, which is another way of terming it. Residential Customer Service Home - Qwest Communications

I don't know, I'm not the most knowledgeable on connectivity tech stuff, but it may be better to use sites dedicated to one kind of test or another. I typically use PingTest or Ping Plotter to measure ping, and then a site dedicated to down and up speed to measure speed.

The location of the server matters a lot when measuring ping too, even more so than speed. Often times I've had higher speed results with servers in the eastern half of the US, even though I live on the west coast, but I always get lower ping results with local servers.




Nittany Tiger Forum Mod

*Shrug*

289,104 XP

15th September 2004

0 Uploads

27,136 Posts

0 Threads

#7 8 years ago
>Omen<If you do any uploading at all, YouTube, social networks, friends, etc, I would steer clear of cable. It always has terrible upload speeds. You're already getting less than ideal with Verizon, whom for some weird reason cap their DSL up to only 768K. Cable is also shared bandwidth too, so if lots of others in your neighborhood are on it, you won't get consistent speeds.

That sucks because I do upload things. Mostly pics, though.

I have Qwest DSL, whom have a lower customer rating than Verizon, but it's mostly due to billing discrepancies you have to occasionally iron out, vs tech issues. My up is 896K, down 7168K. In tests I'll average well above the guaranteed 80% at 5.8MB down or higher and .725MB up or higher.
Recently I had an issue with the connection dropping. If that happens repeatedly and power cycling the modem doesn't fix it on you DSL line, have them do a field test. They did on mine and found a faulty card I was connected to. It also seemed to improve my ping. Before I was averaging 80ms or higher, now I'm always consistently below 70ms. Netflix claims you need to be below 70ms ping for unpixelated movie streaming, and I have notice this to the the case.

Although this was years ago, they would not do a field test on my connection the last time I called them about my connection. They basically told me that I would receive a less than expected connection. Also, I live in an apt complex so I'm not sure if they can do a field test.

I could call them again and ask them to do a field test, but it may still hang around 3Mbps and that's the reason I want to switch. The down speed is too low for gaming.

I could attempt to call them again, but I'm not sure if they will do a field test or not.

Also, test for packet loss and your ping route. You can do the former via pingtest.net, the latter by downloading the free version of Ping Plotter. I was having problems with both before they replaced my node card and now I often score an A grade on pingtest, which I never could before.

Have repeatedly checked my ping and I always get an A w/ 0 packet loss.

Someone told me that connections could be throttled, meaning that speedtest and pingtest will give you good numbers when they run their short test, but when you actually use the service, you may get throttled down if you constantly are at max bandwidth. I don't know if Verizon will tell me if they do that, but I won't be happy if I find out that they do.

Also, I notice during tests that the down and up speeds are lower (2.6 for down and ~0.5 to 0.6 for up) until the last instant when they jump up. That may also be giving me false results and thus my true speed may be lower.

Also, check to see if AT&T DSL is available in your area. They may have more East Coast installations than Qwest, but Qwest has put some in over there too. AT&T would probably have a bit better customer service than Qwest, but last I checked their prices and speeds weren't as good. I get my Qwest 7MB for $30 a month, and that's month to month with no phone bundle required. AT&T offers up to 6MB in some areas, for $35 last I checked, but many of the locations new to them only offer 3MB.

Unfortunately, they aren't to my knowledge. It's only Verizon and Comcast.

Where did you do the test that had both speed and ping?

Speed test: www.speedtest.net

Ping test: www.pingtest.net

EDIT: I always love the fact that my up and down speeds are under 50% of ISP avg according to Speedtest (with up being lower than down), but I think that's because it includes FiOS connections which are a lot faster that DSL, and Verizon does offer FiOS.




Chocu1a

Feel my heat, Heavens on fire.

45,365 XP

3rd August 2005

0 Uploads

4,209 Posts

0 Threads

#8 8 years ago

I have been using Comcast for around 7 years. I have had a pretty good experience with their service. I use the triple play program(phone, cable tv, internet) & it is very reasonable, around $140 per month for everything. They do have a 250 gig cap on bandwidth, but I download lots of different things, & do massive amounts of gaming & never reach anything near the cap. 706656312.png 9710965.png




Guest

I didn't make it!

0 XP

 
#9 8 years ago

I used Speedtest.net and pingtest.net as well. I tested my most local server, as well as some other servers (though I didn't record those tests).