Anyone got any idea where I can get hold of free remote assitance software?
Similar to GoToAssist Express. What I really want is something which is simple for someone who isn't technically skilled. GoToAssist did this by the user visiting a website which used java to install the required software, which then connected to my computer.
Anyone got any ideas?
Easy as pie. As long as your comfortable with setting a DHCP reservation within your DHCP server, and doing some very simple port forwarding. You can use UltraVNC, Basically you download and install UltraVNC, and run its "Listen Server"
Then to setup the client side, you need to use UltraVNC's "Single Click" solution. We use the exact same thing at my work, UltraVNC + Single Click.
UltraVNC - Ultra VNC : Remote Support Software, Remote Support tool, Remote Desktop Control, Remote Access Software, PC Remote Control UltraVNC - SingleClick -
In short SingleClick is a simple text file, that once you have moddified with either your DynDNS account, or Static IP address + port number, will initiate a reverse support invitation.
I personally for home use DynDNS + port 3300, which makes my text file look similar to -connect -no_registry tobysupport.dyndns.org:3300
The request is sent to that address (tobysupport.dyndns.org) on port 3300, when it hits that port on my router it gets forwarded to my internal static IP address of 10.38.38.101, where an invitation then pops up where I can agree or disagree to assist the user.
How about things like LogMeIn or Weezo ? You don't even need to configure your router then.
LogMeIn I already use to access my own computers, and while it is good I don't really want to leave it behind, or leave them with a task of uninstalling.
Weezo, as far as I can tell it'd allow me to access my own computer, unless I've missed something. I'm after software to allow me to do a remote dekstop on their computer.
I'll give UltraVNC SC a look. Didn't know they did that. Thanks.
teamviewer is a good program