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random_soldier1337

I live on Gaming Forums

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17th June 2008

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#1 10 years ago

What happened was, I was playing Assassin's Creed and I quit it and went away. When I came back sounds and everything related on my computer are unable to play. For example, Whenever I try to open any gaming application it'll give me an error like "another program is using the sound device currently. Please end that program and try again." For certain other programs, they open but freeze or give me an error like "DirectSound 0000001" but for most programs it gives me an error that my audio device is disconnected, in use or just plain unable to be used by that program. I tried to open the Windows volume control but it says that it cannot detect hardware or the audio device or whatever and tells me that if it is connect but not being detected, then to go to control panel and add hardware. I went there and opened it up. Once it was done scanning I saw a list of "installed hardware" but in it two things had a yellow exclamation mark partially covering the icon. First was something called "Microsoft Kernel DLS synthesizer" and the other was "SoundMAX Integrated Digital HD Audio Driver". When I double clicked either of these, for the synthesizer thing it said, "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" For the SoundMAX audio driver it said, "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" I don't know how my sound hardware could have just spontaneously disconnected like that. I don't remember opening the chassis ever since I bought the computer. Sure I accidentally bumped the machine sometimes but it wasn't that hard. I do remember one thing happening before the this though. Wndows Defender warned me about something called "Sensaura" or something like that trying to access "C:\WINDOWS\system32\drivers\Senfilt.sys". The technical info in the log says: Description: This program has potentially unwanted behavior. Advice: Permit this detected item only if you trust the program or the software publisher. Resources: driver: SenFiltService file: C:\WINDOWS\system32\drivers\Senfilt.sys Category: Not Yet Classified I denied it. In the log there was another thing that I had denied access to a sound related file. Here is the tech info for that: Description: This program has potentially unwanted behavior. Advice: Permit this detected item only if you trust the program or the software publisher. Resources: driver: DMusic file: C:\WINDOWS\system32\drivers\DMusic.sys Category: Not Yet Classified I hope all that info is sufficient for you to give me a diagnosis and a helpful suggestion. Please help me, otherwise I'm gonna get blamed for messing around with the computer (which I did not)!




ConstanceJill

Huh yeah, whatever ^^

38,761 XP

6th December 2006

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#2 10 years ago

Well, that may seem dumb asking about it, however... did you try just rebooting ?




random_soldier1337

I live on Gaming Forums

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17th June 2008

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#3 10 years ago

Tried it. Didn't work, manual or automatic. Trying the other options in the add hardware window, however, I don't know how far I would want to this myself as I am no computer troubleshooter.




ConstanceJill

Huh yeah, whatever ^^

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6th December 2006

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#4 10 years ago

Hmm... do you have a webcam or other hardware that might actually be using the sound system ?




random_soldier1337

I live on Gaming Forums

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17th June 2008

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#5 10 years ago

No other hardware. Just the main (with the CPU, RAM, GPU and all), The monitor, The keyboard, The mouse and the speakers (which are pretty much off all the time, even the time of this incident. I use headphones, simple and old ones). I also did a virus scan that yielded 0 infected files, just incase anybody might suggest that it could be virus or malware. And one more thing just incase (might sound stupid and I don't know why I am adding it but), this incident occurred 30-60 minutes before the creation of this thread.




ConstanceJill

Huh yeah, whatever ^^

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6th December 2006

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#6 10 years ago

Hmm ... well, can you uninstall and reinstall your audio drivers ?




random_soldier1337

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#7 10 years ago

I could try. How would I go about doing that? I mean I don't want to do anything that would make situations worse.




random_soldier1337

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#8 10 years ago

Um... I'm sorry. I know this might be a bit impatient but... CAN I PLEASE GET SOME HELP!? Sooner or later I am gonna get discovered and it won't be pretty for me! I unsinstalled the devices but how do I reinstall them now? I used device manager to uninstall them.




random_soldier1337

I live on Gaming Forums

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#9 10 years ago

All right. At least tell me what is the model of SoundMAX Integrated Digital HD Audio Driver under the category of standard system devices




ConstanceJill

Huh yeah, whatever ^^

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6th December 2006

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#10 10 years ago

Depends more or less on your motherboard ; I think some Realtek AC'97 compatible drivers should do the job. If not google for "soundmax integrated [...] drivers", you should find what you need.




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