Weird issues with internet connectivity 5 replies

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Pethegreat VIP Member

Lord of the Peach

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19th April 2004

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#1 8 years ago

I am doing some computer repair work for a family friend and I can't figure out why they cannot bring up a web page on their desktop computer.

The computer is an older e-machines model with windows XP SP3. They tend not to use it much. When I try to connect to web page it tries to connect to 127.0.0.1(home IP) then gives a connectivity error. I get the same error when I tired to connect to Spybot's DB to get an update. The connection is working according to windows, and I was able to AVG to connect to the internet to download a virus DB update.

They have a comcast cable modem that also does phone. The modem feeds into a router(did not get any information on it) with a wireless transmitter.

They said it is not a critical issue to fix, but they gave me $50 for an hour of work(sitting watching a virus scanner run). I feel I should get their other issue resolved.




Kilobyte

What does the Fox say?

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23rd November 2002

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#2 8 years ago

What Anti-virus was it?

I expect it was Norton Internet Security again. Perhaps they uninstalled Norton, and ran something else. Anyway, many modern Firewalls have strange and scary pop-ups at the bottom, when you try to connect to the internet. A lot of users have clicked "deny", fearing it was an attack. Not realizing that this PC mumbo jumbo was for some Microsoft networking service, or Internet Explorer.

To make matters worse, most Firewalls now leave the security features in place, even after being uninstalled. You have to go to the company's website, and get a specialized removal tool. So find out what they have, and used to use.

So Norton's Firewall, and many others, are essentially broken. If you don't know what the warning is for, then what do you do? Either you block a critical component, or you allow a trojan, and the result is often the same.




Deimos

Pierce the Heavens

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27th January 2003

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#3 8 years ago

I think he said AVG was the anti-virus he used.

Norton has been responsible for this sort of thing for awhile, yeah, and Monster described the exact situation above... I actually know a few people that that's happened to!

However, I have to wonder - are they trying to use proxy settings in Internet Explorer (I'm assuming they use IE, because afterall, they paid you $50 just to watch an antivirus scan, haha)?

Check it out: Tools > Internet Options > Connections > Local Area Network (LAN) Settings > make sure that all of the input fields are empty, and that "automatically detect settings" has been checkmarked. :)




D3matt

I take what n0e says way too seriously

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20th November 2007

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#4 8 years ago

Did you try pinging a known host (google.com?) and seeing if that went through?




Pethegreat VIP Member

Lord of the Peach

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#5 8 years ago
However, I have to wonder - are they trying to use proxy settings in Internet Explorer (I'm assuming they use IE, because afterall, they paid you $50 just to watch an antivirus scan, haha)?

The guy is slightly computer literate. I think he would rather give his money to someone he knows than go to Geek Squad.

Check it out: Tools > Internet Options > Connections > Local Area Network (LAN) Settings > make sure that all of the input fields are empty, and that "automatically detect settings" has been checkmarked.

I will have to look at this tomorrow when I stop back.

Did you try pinging a known host (google.com?) and seeing if that went through?

I did not ping the site though the command line, but I did try connecting to the site which ended in failure.




D3matt

I take what n0e says way too seriously

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20th November 2007

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#6 8 years ago

Pinging and connecting with an internet browser are two different things. If you can ping it but not browse it, that would be a sure sign that their previous antivirus (Or something else...) is screwing with access restrictions. Assuming of course that they haven't already blocked ping too, which is unlikely since ping only runs if you tell it to.