Also known as general_mario
7th November 2007
My friends and i started a small web design company. We're actually a part of a computer retail company, that hired us to work on websites.
About a month ago some guy hired us to make a website for his club. The thing is, the guy is superstitious. First, he gave us a complete description of how he wants the site to look like, and what "unlucky" colors not to use. That's ok, customer has the right to choose how his site looks like. we actually like when they are descriptive because it's easier when you know what your customer wants.
But now, he wants to halt the project because his psychic said it's not a favorable time to expand his business. We spent a lot of work on it, and now he is actually angry because we won't give him deposit back.
We usually require them to give us a 30% deposit to prevent these things. If they cancel, at least our work hasn't been for nothing. We get some money.
We don't care if he visits a woman with a crystal ball or whatever. He can believe in what ever he wants. But he can't expect from us to work our ass of to build a CMS, make a great design, register a hosting account and a domain and then give him his deposit back because some moron suggested that it is unlucky time to do so.
We're probably not going to give him his 30% back. He was introduced to our terms before signing up, so he knew what would happen if he canceled.
what are your opinions?
I'm accepted, He was condemned
25th February 2007
I have a friend who owns a Web design business (BigBlueHat -=- Web Manufacturing: custom web software, BlueInk CMS, dotProject) who experiences this all the time lol it's almost funny except it really puts a dent in the salary.
My opinion: You guys should keep some of the money, you did earn it after all! What's ironic is that he was unlucky to ask for a web page at such an "unlucky" time! Now he looses 30%...
Wanna go Double Dutch?
9th December 2003
Assuming that you speak truthfully and that he was show the terms of services it is his fault. He should be glad enough that ou don't make him pay for every single hour you spent working for him. Be reading the terms he would knew that cancelation would still cost him. It's the obvious thing, I doubt any provider of a given service (be it building a website, a custom car, custom computer rig, you name it) would refund all the money if a customer cancelled out. The only way he could demand a refund would be if you failed to deliver what was promised (such as you promosing the site to be finished before date X because it just has to be launched on date Y) and even then you should be able to correct the mistake. For example when you have introduced certain features or forgot about ones and thus the product doesn't meet the requirements agreed on, the customer would point this out and you should be able to fix it (without extra charges) ASAP. Only if something can't be fixed or if it would be too time consuming for either the developer or customer (redoing the project from the ground up) could/should you refund all the money.
It's simple logics: You try to make the customer happy, if you fail to be able to do so and if you can't correct it you give him back his money. If the customer chickens out, then it's his problem (assuming you kept your end of the bargain).
I'm too cool to Post
16th July 2003
I do not think you are being unreasonable at all.
Asking for a deposit is only good business sense. I work at a computer store and when we do a custom build we get a deposit and its not refundable. Once we start working and open products it cannot then be sold as new, it is a opened item.
I would tell the guy that your not going to refund his money but you would be happy to resume his project at such time that is acceptable to him as long as its within a period of time you designate, say 3-6 months.
High as a kite
28th May 2008
Dalt;4382904 We're probably not going to give him his 30% back. He was introduced to our terms before signing up, so he knew what would happen if he canceled. what are your opinions?
you put your effort and time into it,he singed onto your terms,as you stated,so he should suffer the consequences,good work and time should not be wasted also the meaning of deposit is pretty much what you stated so my saying to him Tough luck wanker!
17th June 2002
[COLOR=Red]* Mr. Matt checks his own crystal ball.[/COLOR]
It is cloudy... but the clouds are clearing. A thick haze parts open like the seas ahead of Moses. Beyond the terrible mists which obscure my vision and darken my heart, I see tremendous clarity of thought and spirit. I hear a voice! All has become clear now. It is telling me, "Dalt must keep the deposit!" Terrible things await you in the future if you do not - poverty, despair... impotence. Shit like that.
There you go man. Now you can tell him that you've had your own psychic look into it for you and that he says that you should definitely keep the deposit. It'd be very unlucky not to do so - you need money to spend on beer, after all.
You're not going to argue with the spirits of fate, now, are you?
7th April 2008
The guy's ignorance is his problem, so he shouldn't let it cause more problems for the group. I'd just fire the guy and find someone better for web design.
21st December 2003
Tell him he has 2 options: 1. He can forfeit his 30% deposit, because you stated that you're keeping it in case he cancels (you did say that, right?)
2. You can finish the site (but not put it online), and he can pay you the other 70%, then he can make it functional when the "psychic" says it's safe.