Posted on June 28, 2007, Ron Whitaker MicroMart Refuses to Service XBox 360's With Red Ring of Death
If you’re in the UK and experiencing the Red Ring of Death on your XBox 360, I’ve got some bad news for you. The list of possible repair outlets just dropped by one. MicroMart is now refusing to service any 360 that displays three red lights.
Prior to this, MicroMart says they were averaging 30 consoles with the fault a week over several months. Jeff Croft of MicroMart said, “We were seeing about 30 a week before we pulled the plug on the service. We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at. The problem with three red lights was there fairly regularly, but over two or three months it became a real issue.
If you’re not familiar with MicroMart, they basically serve as a repair specialist for a number of individual retailers. Basically, the retailer receives the defective item from the customer, and forwards it to MicroMart.
In the case of the 360, Croft says the decision came about after the company discovered problems with the 360′s motherboard, and that repairing the console wasn’t financially feasible. “The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn’t going to go away. Rather than lead customers up the garden path we’d walk away from it and tell them to go directly to Microsoft because they have the facility to replace the motherboard. If Microsoft has updated the motherboard for the new consoles that its producing then presumably they’ve improved the existing model,” said Croft.
The company informed Microsoft in writing of the problems they encountered, but have yet to receive a reply. Croft went on to say, “We’re not taking that thing on board, we won’t repair them. We originally did some work with it but it’s labor intensive and it isn’t really a feasible repair for us to undertake. We would probably end up charging GBP 100 for a repair and we still wouldn’t be happy with the end result.”
It’s getting harder and harder for Microsoft to maintain the idea that there is no fundamental problem with the XBox 360. Websites are popping up detailing a long list of gamers who’ve experienced these issues. I originally thought that the claims of console failures had to be exaggerated. However, the facts have long since proven that is not the case. In fact, judging from recent events, the only one who thinks that there’s no problem is Microsoft, and hey, they already have your money. How convenient for them.