Posted on September 10, 2014, Marshall Lemon Microsoft Replacing Noisy Xbox One Systems
Perhaps the biggest downside to getting a next-gen console on launch day is that you’re also likely to pick up some annoying flaws. Unlike new models that will be released a few years later, there could be unexpected mechanical issues that keep you from enjoying those brand-new games. In the case of the Xbox One, that includes a “small number” of systems that were far, far noisier than Microsoft intended. With that small number apparently growing however, Microsoft has agreed to replace the systems of anyone affected.
“We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud,” a Microsoft rep told Kotaku. “While this does not affect the safety or functionality of the system, we’re asking customers who believe they are experiencing this issue to contact [Xbox Support]. At the request of our customers, we are exchanging those consoles for new systems.”
It may sound like a minor issue, but reports suggest the noise sounds like “an old printer” and is even louder than other home appliances. That can certainly be distracted when you’re focused on killing giant mechs, so all things considered, getting a free replacement unit is a great solution.